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Catholic Social Services of Washtenaw County is a local non-profit organization that offers a host of community-minded services including behavioral health counseling and appointments. Med ECG helped CSS to better understand the root causes of the no-shows and cancelled appointments they see. Together the team was able to identify key groups of patients at risk of missing appointments and brainstorm creative and practical ways to reduce those rates.

“They are very willing to ask and answer questions. The team was willing to expand the scope as data was sorted. They were great.”

- Michelle Labowski, Billing, Catholic Social Services of Washtenaw County

Project Leaders: Blake Duffy, Jackie Kercheval

Team Members: Hanna Berlin, Kaustubh Prahbu